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DRiWaterstone Client Stories: NeighborWorks America

We sat down with Sean Chisolm, Vice President of Talent Management at NeighborWorks America, for an interview about his executive search partnership with DRiWaterstone.

NeighborWorks America is a nonprofit focused on community development and housing support through a network of 240 organizations. As VP of Talent Management, Sean oversees talent acquisition. Given the urgency and importance of filling a C-level vacancy, he engaged DRiWaterstone.

The Challenge

NeighborWorks needed to replace its retiring Chief Operating Officer, a role critical to the functioning of five divisions and the broader programmatic portfolio. The stakes were high: failure to find the right candidate could have led to operational disruption and strategic setbacks.

“This is one of 5 C-level positions for us in the organisation. It would have impacted not only the five divisions that this person oversees, but the programmes we offer which would directly impact our communities we service.”

The Partnership

Sean praised the team’s candidate-centric approach, especially the efforts of DRiWaterstone’s team members, Julio and Barbara. He highlighted the boutique experience DRiWaterstone provided—global reach with a localized, personalized touch. Weekly calibrations, thoughtful candidate assessments, and responsiveness to last-minute pivots made the process seamless.

“It was important to me that we didn’t engage with a large firm where we were one of 5000 clients, all being dealt with all at the same time. It’s just not always realistic for that size of firm to give the boutique level experience that I want,” Sean shared.

 “I think the team did a really good job on the front end to understand not only what the role was, but to understand who NeighborWorks is and how we operate. I never felt there was a moment I didn’t get what I needed. They exceeded my expectations,” Sean said.

The Outcome

Ultimately, NeighborWorks promoted internal candidate, Lee Anne Adams, to the COO role. Her existing relationships and deep understanding of the organization gave her a slight edge over another highly qualified finalist. Sean emphasized that both were excellent choices. He shared:

“We really liked the other candidate – they had such an impressive profile that we wanted to continue the conversation and keep the lines of communication open given the dynamic nature of our work. The proof in the firm’s broader value was broadening our network and future candidate pipeline with high-value candidates. The experience with DRiWaterstone allowed us to meet them so there’s a lot of value in that.”

Sean’s Advice to Others

Sean encouraged future clients to:

  1. Understand their power as a customer.
  2. Be active participants in the process.
  3. Choose firms that align with their specific needs.

“Even though we chose our own candidate, the experience was invaluable. I’ve already referred DRiWaterstone to others,” Sean concluded.

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While passion likely drives your nonprofit startup, new organizations require a balance of mission commitment and legal structure.

Failing to implement a rock-solid foundation of compliance can lead to crippling issues, like loss of tax-exempt status or reputational damage. Yet, every element of a successful startup, from bylaws creation to hiring, should also be purpose-aligned.

This checklist outlines the crucial steps to build a compliant and mission-focused 501(c)(3) organization.

The Foundation: Legal Structure and IRS Compliance

Incorporation and Bylaws

According to Foundation Group, establishing a nonprofit corporation is the first step in starting a 501(c)(3) organization. This process involves creating bylaws, which outline rules for governing the organization. 

Your bylaws should include (but are not limited to):

  • The name of your organization
  • A statement describing your organization’s purpose
  • A description of your nonprofit’s governance structure

Nonprofit incorporation also requires startups to request a Federal Employer Identification Number (FEIN) from the IRS and file Articles of Incorporation with their state government.

Applying for 501(c)(3) Status

IRS Form 1023 is the official 501(c)(3) status application. It requires organizations to report details like:

  • Organizing documents (like Articles of Incorporation)
  • Past, present, and future activities
  • Recent financial data

Compliance expertise or expert guidance is especially helpful when filing Form 1023. It’s 28 pages long, but applicants must attach additional materials, which can significantly increase the total submission length. Also, required schedules and attachments may vary depending on whether you’re starting a public charity or private foundation.

Building Your People Strategy: The Board and Staff

Establishing a Nonprofit Board

The board of directors is an elected governing body that oversees your organization’s operations. Their key responsibilities include:

  • Setting the organization’s strategy and goals
  • Monitoring progress toward mission-centric goals
  • Ensuring compliance with legal standards
  • Determining compensation for executives
  • Overseeing the organization’s financial health

To set your board up for success, recruit members who are eager to learn and grow. As your organization scales over time and inevitably faces challenges, flexible board members will adapt your nonprofit’s governance as needed.

Hiring Nonprofit Staff

Next, hire a team to operate your nonprofit and further its progress toward its mission. Keep in mind that nonprofit hiring differs from traditional hiring in that it must be mission-driven and requires a focus on long-term strategy.

Astron Solutions provides the following tips for improving employee recruitment:

  • Write thorough job descriptions.
  • Respond quickly to interested candidates.
  • Use a total rewards strategy, which encompasses both financial and non-financial compensation elements.
  • Leverage talent management software.
  • Offer a robust onboarding process.

Many nonprofit startups also outsource, considering their size and limited budget. For example, your startup may not be able to afford a salary and benefits package for a full-time bookkeeper. Instead, you can outsource to a fractional bookkeeper who works on an as-needed basis.

Operations: Technology and Compliance

Nonprofit Technology

An often overlooked, yet extremely important, component of starting a nonprofit is acquiring the tools you’ll use to execute daily operations. Especially considering recent advancements in AI-driven software, technology can streamline nonprofit work and save time that you can allocate to more mission-critical areas.

Common tools your nonprofit may need in its tech stack include:

  • Budgeting software
  • A constituent relationship management (CRM) system
  • Prospect research solutions
  • Marketing and communication tools
  • Volunteer management software
  • Fundraising solutions

Naturally, the technology you’ll need will evolve over time as your organization’s priorities change. Choose scalable platforms whenever possible to minimize the risk of outgrowing the systems you use.

Maintaining Compliance

Compliance maintenance doesn’t end once your nonprofit startup matures. Your organization has ongoing responsibilities, such as:

  • Applying for (and renewing) fundraising registration in your state
  • Submitting Form 990 to the IRS each year
  • Completing employment-related filings, if applicable

Working with a consultant not only ensures ongoing compliance but also provides a safeguard against severe consequences for noncompliance. For example, if you’re wondering how to file a Form 990, a compliance expert can answer your team’s questions, but they can also help you apply for 501(c)(3) status reinstatement if you forget to file for three years.


Meticulous planning lays the groundwork for long-term organizational success. Approach these steps with the same dedication you have for your cause, and you’ll form a nonprofit that not only meets, but exceeds its goals.

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